Refund Policy

1. Introduction

This Refund Policy explains how DigiLan Infotech reviews requests relating to connection, installation, broadband plan, equipment and advance payments. Refunds depend on the service delivered, payment status, order terms and applicable law. A refund is not automatic simply because service was used or a customer changes their mind after activation.

2. Different types of charges

Installation charges are one-time amounts for work such as a site visit, cabling, installation or configuration. Broadband plan charges pay for internet service for the stated plan period. Equipment charges relate to equipment sold, rented, supplied on deposit or replaced. Advance payments are amounts received before the related service period or work has been provided. These charge types are reviewed separately.

3. New connection and installation charges

If a connection is cancelled before installation work starts, any installation amount paid may be considered for refund after checking whether a site visit, materials or other work has already been provided or incurred. Where installation or other billable work has been completed, the corresponding charge is generally not refundable, except where required by law or where DigiLan Infotech confirms otherwise.

If DigiLan Infotech cannot provide the requested connection after accepting an order, eligible amounts for work or service not provided will be reviewed for refund. Any completed work or supplied materials will be accounted for separately.

4. Broadband plan payments

Plan payments cover the plan period and service described when purchased. Once a plan is activated, charges for time or service already consumed are not refundable. A remaining, unused portion may be considered only where the order terms or applicable law allow it, or where DigiLan Infotech confirms a refund after reviewing the circumstances.

A customer-requested cancellation after activation does not by itself create a right to refund a used plan period.

5. Advance payments

Advance amounts for a future plan period or installation not yet performed will be checked against the order and account. The portion relating to a service or work not provided may be eligible for refund after any amounts properly due are reconciled. Amounts relating to service already delivered, work completed or materials supplied are not treated as unused advances.

6. Refund eligibility

A refund may be considered for a duplicate payment, a confirmed payment for an order DigiLan Infotech cannot fulfil, an eligible unused advance, or another case where a refund is required by law or expressly confirmed by DigiLan Infotech. We may request transaction references, proof of payment and account details to verify the request.

7. Non-refundable amounts

Subject to applicable law and any written order commitment, amounts are generally not refundable for broadband service already consumed, completed installation or configuration work, completed site visits where the charge was disclosed, equipment purchased and delivered, or damage/loss and other charges properly due. This does not remove any refund right provided by law or a specific written commitment.

8. Cancellation before installation

Contact DigiLan Infotech as soon as possible with your connection request and payment reference. We will check whether installation has been scheduled or started and whether a site visit, cabling, configuration or materials have already been provided or incurred. Any eligible balance for work not performed will be considered for refund.

9. Cancellation after installation or activation

You may request disconnection through DigiLan Infotech. Charges for installation work already completed, equipment supplied and broadband service already consumed are not refundable unless required by law or confirmed in the applicable order. Eligible advance amounts for a future service period will be reviewed after outstanding charges and equipment obligations are checked.

10. Service interruptions

If a significant interruption is reported, contact support with your account details and the dates or approximate times affected. DigiLan Infotech will investigate. A service credit or refund is not guaranteed for every interruption; any adjustment will depend on the cause, duration, applicable service commitment and law. No refund is provided for service already consumed.

11. Duplicate payments

If you believe you paid the same bill or order more than once, send both transaction references, dates, amounts and the associated account or order details. After confirming that a payment was duplicated and not applied to another outstanding amount, the duplicate amount will be considered for refund.

12. Failed or pending transactions

If a payment failed but money was debited, first allow time for your bank or payment provider to reverse the pending transaction. If it is not reversed, contact DigiLan Infotech with the transaction reference and proof of debit. We will check whether the payment reached us and coordinate with the payment provider where applicable.

13. Refund processing time

After a refund is approved and the required details are verified, DigiLan Infotech will initiate it within [Add refund processing timeline]. The time for the amount to appear depends on the bank, card issuer, UPI app or payment provider and may take additional time. We will share an available refund reference when one is provided to us.

14. Payment gateway refunds

Where the original payment was processed through a payment gateway, refunds will normally be sent back to the original payment method when supported by the provider. DigiLan Infotech cannot control the provider’s or bank’s processing time. Gateway fees, if any, will be handled according to the payment terms shown at the time of transaction and applicable law.

15. Equipment charges and security deposits

Equipment sold and delivered is treated separately from plan and installation charges. For equipment provided on loan or rental, return it in the condition and within the period communicated for your service, allowing for normal wear. A security deposit will be refunded only if one was actually collected and the equipment or account conditions attached to it are met. Any deductions must relate to amounts properly due, damage or missing equipment and applicable law.

16. How to request a refund

Email or call DigiLan Infotech using the contact information below. Include your name, registered contact, order or customer reference, payment date and amount, transaction reference, reason for the request and any relevant receipt or supporting details. Do not send card PINs, passwords or one-time passwords. We may contact you to verify information or clarify the request.

17. Contact information

For refund questions or to submit a request, contact DigiLan Infotech using the details below.

Contact DigiLan Infotech

Business Name

DigiLan Infotech

Business Address

[Add registered/business address]

Email

[Add support email]

Phone

[Add support number]

Website

https://digilaninfotech.in