How can I get a new broadband connection?
Send a connection request with your address and preferred plan. Our team will contact you to discuss next steps and check local feasibility.
Which broadband plans are available?
You can compare the plans currently listed on our Plans page. Availability depends on your service area and applicable terms.
How long does installation take?
Installation timing depends on network coverage, technical feasibility and scheduling. Our team can advise after reviewing your request.
What documents are required?
Please ask our team which documents are needed for your address and connection type.
How can I contact technical support?
Use the Support page to request help, or call or WhatsApp us if contact details have been configured.
What should I do if my internet is not working?
Check that your router is powered on and cables are connected, then raise a support request with your registered mobile and a description of the issue.
Can I upgrade my broadband plan?
Contact our team to discuss plan changes and availability for your connection.
How can I pay my bill?
Online bill payment will be available when the customer billing backend and payment gateway are connected. Contact support for current payment options.
Do you provide business internet?
Yes. DigiLan Infotech offers business connectivity and networking services. Contact us to discuss your requirements.
Do you install CCTV?
Yes. CCTV, IP camera, NVR/DVR and related installation and maintenance services are available.
Do you provide Wi-Fi/network installation?
Yes. Wi-Fi installation, router configuration and LAN networking are among our services.
Do you provide fiber networking services?
Yes. Fiber networking and OFC splicing are among our listed services.